CMMS · refereed
Eptura (formerly Hippo CMMS) vs MaintainX
Three facilities teams publicly moved from Hippo CMMS to MaintainX inside four months, and all three named the same cause: what happened to Hippo after Eptura acquired it. Nobody — not either vendor, not any publication — has written this comparison.
Who wrote this, and what we sell
We make ReportWalk, which is not a CMMS. We are not in this comparison and neither company has any relationship with us. Our own product is mentioned once, at the bottom, and only for a case neither of these is trying to serve.
The short answer
Eptura (formerly Hippo CMMS)
Stay with Eptura if your organisation needs the wider workplace platform — space management, asset and facilities data together — and the CMMS is one part of a bigger system you already run.
MaintainX
Choose MaintainX if maintenance is the job and you want to be running it this month. It has a genuinely free tier, a mobile-first design, and it is where the documented Hippo leavers went.
If you are migrating under time pressure, the decision that matters is not which is better but which you can stand up before your current setup stops working for you. Judge on migration effort, not on feature tables.
Who actually switched, and why
Three switches in four months with a shared, named trigger is the tightest event-driven cluster we found in any category. Only Sam B. states the reason explicitly; the other two are direction-only records, and we are not attributing a motive to them.
Hippo CMMS → MaintainX
“Hippo CMMS was bought out by Eptura and was not going to work for our company”
Hippo CMMS → MaintainX
“Switched from Hippo CMMS”
Hippo CMMS → MaintainX
“Switched from Hippo CMMS”
Where they genuinely differ
What changed for Hippo customers
Eptura is a workplace platform built from several acquisitions, of which Hippo CMMS was one. For customers who bought a focused maintenance tool, the product became part of something larger with a different centre of gravity.
Sam B.'s wording — that it 'was not going to work for our company' — is a judgement about fit after a change of ownership, not a claim that the software broke. We would not stretch it further than that.
Price, from each vendor
MaintainX publishes a free Basic tier, then Essential at $20 per user per month billed annually and Premium at $65. The jump from Essential to Premium is where the features most teams eventually want tend to sit.
Eptura does not publish comparable public pricing. That stays contact sales rather than becoming an estimate.
MaintainX's offline condition, which is easy to miss
MaintainX documents that before you switch to offline mode, you have to connect to the internet so it can create or update its cache.
That is a prefetch model rather than offline-first. It works well if your day starts somewhere with signal. It works less well if you arrive at a plant room and discover the cache is stale.
What each is honestly better at
Eptura
Breadth. If your organisation is managing space, occupancy, assets and maintenance as one problem, a platform that covers all of it is a legitimate answer — and splitting those across separate tools has its own costs that nobody mentions when they are recommending you switch.
MaintainX
Being usable by the people holding the phone, and being free to start. Its mobile-first design is the thing its users praise most, and a free forever tier from a company valued at $2.5 billion is a low-risk way to test a migration before committing to one.
What we could not verify
- Eptura's current pricing, which is not public.
- Why Missy M. and Stephanie G. left. Their records show direction only.
- Whether Eptura has announced any change to Hippo CMMS's status. We found no such announcement, and we are not inferring one from three customer departures.
- MaintainX's complaint record is unusually thin for its size — we found only one usable recent critical review anywhere, so we cannot give you a balanced picture of what its unhappy customers say.
- Reddit was unreachable in every session.
If neither fits — a third shape of tool
If the maintenance side is settled and the part you are still doing on paper is the inspection round — walking a building, recording condition, producing something to hand over — that is a separate, smaller tool. ReportWalk does only that, and deliberately has no work orders or asset register.
Related comparisons
Last updated 15 September 2026